The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I register? 

Click ‘REGISTER FOR FREE’ at the top of the homepage and complete the required registration form, you will then receive a confirmation email with your booking information.

How do I login?

To login you should use the same email address that you used to register for the event. When you navigate to the agenda page click on the icon in the top right corner to login. You can either input your email address and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event. 

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join the session?

Click the banner at the top of the page to enter the Virtual Venue, this will be available 24 hours before the event. Then, simply click the session to join the broadcast.

 
Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access the session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I transfer my pass?

If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

Licensing of content

If you are interested in purchasing a clip for review, archive or display purposes, or a transcript/translation, then please complete and send this form. An Executive Interviews representative will contact you promptly.

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